Judg rules vs. firm's charge for negative review

Published on May 19, 2014 at 10:24AM

A federal judge has ruled against an online retailer that tried to force a Utah couple to pay $3,500 over a critical online review. U.S. District Judge Dee Benson entered a default judgement on April 30 in favor of John and Jen Palmer of Layton after KlearGear.com failed to respond to the couple’s lawsuit. The Salt Lake Tribune reports he ruled the Palmers owe nothing to KlearGear.com, but the company owes them an amount of money to be determined at a court hearing in June.

The couple says John Palmer never received two gifts he ordered for his wife, and Jen Palmer then posted a critical review about the company’s customer service on RipoffReport.com. Michigan-based KlearGear.com told the Palmers they had 72 hours to remove the negative review or pay $3,500 because they violated a “non-disparagement clause” in its terms of use with customers.